Entries by Jonathan O'Connor
Payment Behaviors Shift as US and UK Consumers Adjust to COVID-19 Fallout
(New York, NY and London, UK) COVID-19 has significantly impacted most aspects of consumer’s lives, including how they shop and make payments. People are concerned for their finances, their health, and are uncertain about the future. Auriemma Group conducted studies in the US and the UK to understand how payment activity and expectations are changing, […]
Why Challenger Bank Customers Haven’t Left High Street
(London, UK): In a short time, challenger banks have won cardholders over with their unique mobile-only banking model, differentiated from High Street offerings by touting foreign exchange features, budgeting tools, spend analytics and easy cheque splitting. But consumers aren’t breaking up with High Street just yet. According to new research published by Auriemma Group, challenger […]
Auriemma 2019 Annual Letter: Year in Review and What’s Coming in 2020
December 2019 Welcome to the 2019 version of our annual market update. I wrote the first such letter thirty years ago, in 1990! My, how times have changed. While we typically talk about industry happenings and then pivot to updates in our own company, we are going to turn that around this year. I think […]
Credit Cardholders Seek Smarter Budgeting Tools and Instalment Options
(London, UK): Many cardholders are looking for ways to more thoughtfully manage their purchases and repayment. Digital tools are a potential solution, but most consumers still track their budget manually. According to Auriemma Research’s latest issue of Cardbeat UK, however, 61% of cardholders believe digital tools would be helpful when tracking spend, even though only […]
Auriemma Group Announces a New Award for UK Cards & Payments Awards
(LONDON) – Auriemma Group is pleased to announce its sponsorship of a new award at the UK Cards & Payments Awards. The award, Excellence in Operational Innovation, will recognise the card issuer, brand, banking acquirer or payment company that has best demonstrated operational innovation resulting in a best-in class customer experience. Submitted entries could include […]
Apple Card Poised for Success with Brand Loyalists and May Increase Apple Pay Usage
(New York, NY): Apple’s new credit card will be released later this summer and is well-positioned to capture the attention of Apple’s existing shoppers and Pay users, according to a study by Auriemma Research. The card appears designed with Apple enthusiasts in mind and may encourage the use of Apple Pay. Although the Apple card […]
Card Controls Could Prevent Budget Shortfall and Curb Bad Habits
(London, UK): Consumers are well-intentioned when building their budget, but even a nominal unplanned expense could leave UK cardholders financially constrained. Many can’t afford the miscalculation—on average they have £20 for daily discretionary purchases and 23% need to put their total income towards outgoings. Consumers often navigate these financial hurdles on their own. While automation […]
Point-of-Sale Installment Plans Are Redefining What’s Affordable
(New York, NY): Shoppers purchasing a new iPhone have two choices at checkout—pay up to $1,500 up front or go on a $60 per month payment plan. It is a familiar set up for anyone who has taken out a home, auto, or student loan: Buy now; pay over time. Similar plans are emerging in […]
Rethinking Debt Collections: Give Up Outbound Dialling & Pick Up Digital Channels
(LONDON) – The debt collections space in the U.K. is ripe for disruption: As outbound dialling performance yields decreasing returns, lenders have an opportunity to explore other contact strategies. Over the last 18 months, core dialler performance metrics have deteriorated, according to Auriemma Roundtables data. A key indicator, right-party contact (RPC) rate, fell from 2.5% […]